Shipping policy

1. Order Processing

a) The provision of products is subject to prior sale.

b) Products listed on our website include a description — please ensure the products meet your expectations before purchasing.

c) All orders are confirmed via email once payment is received.

d) If any products in your order are unavailable or awaiting supplier delivery, you will be notified and sent the available products. You may then choose to place the remainder on back-order (no additional delivery fees for the subsequent delivery), or request a refund within 7 days of your order payment.

e) Order processing typically takes 3–5 business days, covering the time from receipt of payment until the order is handed to a courier or delivery service provider. We do not accept walk-ins.

2. Deliveries

a) Our delivery service is only available within South Africa.

b) We do not deliver to post boxes or internationally.

c) Delivery cost is for your account. Orders are charged a flat delivery fee determined by the zip code of the fulfilment location, shown at checkout.

d) After processing, your order is handed to the courier/delivery service provider for delivery in and around South Africa. Same-day delivery is not currently available. Estimated delivery time is shown at checkout.

e) Customers receive tracking details once the order is dispatched.

f) We supply products to the courier/delivery service provider in good order and bear no responsibility or liability for loss, damage, or breakage once the shipment is handed to the third-party courier.

g) We strongly advise insuring your shipment against potential transit damage.

h) We typically send a message the day before or the morning of delivery.

i) Drivers require a recipient to meet them and will not leave parcels unattended.

j) If delivery is delayed due to supplier issues or unforeseen circumstances, customers will be informed accordingly.

k) By law, couriers and e-commerce platforms are strictly prohibited from handing over age-restricted goods to a minor. If no one aged 18 or over is available to accept delivery, the goods will not be delivered.

3. Cancelled Orders

a) We reserve the right to cancel an order for which payment has already been received—for example, if stock is insufficient or the goods ordered do not meet our pre-determined quality standards. In this case, you will receive a full refund with no deductions within 7 days of the order.

b) Cancelled orders for correctly fulfilled orders on the e-commerce facility will be refunded after deduction of a 15% administration/handling charge.